Dragonia Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Dragonia Casino. Please read them carefully before registering an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules shown for particular games, promotions or services.

Dragonia Casino operates under a licence issued by the Anjouan Offshore Finance Authority (AOFA), licence reference ALSI-152406028-FI2. Player account data and financial transactions are protected by TLS-SSL encryption, and two-factor authentication is available on every account.

1. General terms and eligibility

These Terms & Conditions form a legally binding agreement between you and the operator of Dragonia Casino. They apply to the website, mobile services, games, account functions, promotions and other services made available through the platform. If you do not accept these terms, you must not use the website or create an account.

You must meet all legal requirements that apply to online gambling in your location. You must be at least 18 years old, or the minimum legal gambling age that applies where you are located, whichever is higher. You must not access or use the service if online gambling is unlawful for you. It is your responsibility to check the rules that apply to your location before using the website.

Dragonia Casino may restrict access to people in certain locations or decline registrations where required by law, regulatory requirements, risk controls or internal policies. The website is intended for personal entertainment use. It must not be used on behalf of another person, for commercial purposes or as part of an organised betting service unless expressly permitted.

Changes to these terms

These terms may be updated from time to time to reflect changes to the service, legal requirements, security measures or operating practices. The latest version will be made available on the website. Where appropriate, important changes may be highlighted through the website or account area. Continuing to use the service after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the service.

Your account information

You must provide information that is accurate, complete and current when registering and whenever information is requested. You must update your details if they change. Dragonia Casino may carry out identity, age, location, payment method and source-of-funds checks. You agree to provide reasonable documents or information when required. Failure to complete a verification request may result in restrictions, suspension or closure of an account.

You may create and use only one account unless an exception is expressly approved.
You must keep your login credentials confidential and take reasonable steps to prevent unauthorised access.
You must notify the operator promptly if you suspect that another person has accessed your account.
You must not sell, transfer, lend or otherwise allow another person to use your account.
You are responsible for activity carried out through your account unless the operator determines that it resulted from a failure of its own security controls.

2. Deposits, wagering and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that payment method. Deposits must be made for the purpose of using the services and must not be made with funds obtained unlawfully. The operator may reject, reverse or investigate a transaction where it identifies a security, compliance, fraud or payment risk.

You should deposit only money that you can afford to lose. You must not use credit, borrowed money, money needed for essential expenses or funds belonging to another person. The available payment methods, processing requirements and any applicable restrictions may change. Information shown at the time of a transaction forms part of the applicable payment terms.

Games are played using the balance shown in your account. You are responsible for checking the game, stake, selection and transaction details before confirming play. Once a wager has been accepted, it generally cannot be cancelled unless the applicable game rules or a technical correction allow this. Game outcomes are determined by the relevant game system and recorded results.

Withdrawals may be subject to account verification, payment checks, anti-money-laundering controls and any conditions displayed in the account area. Where possible, withdrawals will normally be returned using an approved method connected to the account holder. The operator may request further information before releasing funds and may delay or decline a transaction where required to protect the service or comply with legal obligations.

You must not use the service to launder money, conceal the origin of funds or support unlawful activity.
You must not attempt to manipulate a payment system, exploit a technical error or interfere with transaction processing.
You must not use a payment method that belongs to another person without proper authorisation.
You should review your balance and transaction history regularly and report any apparent error promptly.
Where an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and these terms.

Game rules and errors

Each game may have its own rules, instructions, eligibility requirements and result information. You should read those rules before playing. If a game, wager or transaction is affected by an obvious technical error, system failure or incorrect display, the operator may correct the error and take reasonable action to return the account to the position that would have applied without the error. The operator may void affected activity where permitted by law.

3. Promotions, prohibited conduct and account action

Promotions, bonuses and special offers may be subject to separate terms. Those terms will explain eligibility, participating games, expiry, wagering requirements, maximum or minimum conditions and any restrictions that apply. You should read the specific promotion terms before opting in or using a promotional benefit. If there is a conflict between a promotion’s specific terms and these general terms, the specific promotion terms will apply to that promotion.

A promotion may be limited to one person, household, device, payment method or account. The operator may refuse, cancel or withdraw a promotional benefit where it reasonably believes that the offer has been misused, duplicated, obtained by deception or used in breach of its conditions. Any decision will be made in accordance with applicable law and relevant product terms.

Prohibited activity

You must use the website honestly and lawfully. You must not interfere with the operation, security or availability of the service, and you must not help another person to breach these terms. Prohibited conduct includes fraud, collusion, identity misuse, chargeback abuse, use of automated tools, manipulation of games, exploitation of vulnerabilities and attempts to avoid responsible gambling or verification controls.

Do not upload malicious code or use software designed to disrupt the website.
Do not access data, accounts or systems without permission.
Do not attempt to gain an unfair advantage from a known error or vulnerability.
Do not publish content that is unlawful, threatening, abusive, misleading or harmful to other users.
Do not use the service in a way that could damage the reputation, security or lawful operation of Dragonia Casino.

If the operator suspects a breach of these terms, unlawful activity, fraud, payment abuse or a risk to the integrity of the service, it may investigate and restrict account access while the matter is reviewed. Depending on the circumstances, an account may be suspended, closed or made subject to additional controls. Funds and transactions may be held or reviewed where permitted or required by law.

You may close your account at any time by using the available account tools or contacting the relevant support channel shown on the website. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or unlawful conduct.

4. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Set limits before you play and take regular breaks. Dragonia Casino may provide tools or settings that can help you manage deposits, spending, session time, account access or self-exclusion. These tools should be used carefully and in line with their instructions.

Never chase losses or increase stakes because you are trying to recover money.
Do not gamble when you are distressed, under the influence of alcohol or drugs, or unable to make clear decisions.
Keep gambling separate from money needed for rent, bills, food or other essential costs.
Consider taking a break or requesting account restrictions if gambling is becoming difficult to control.
Seek independent support from an appropriate Australian gambling-help service if you are concerned about your gambling.

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide the service, verify identity and age, process payments, prevent fraud, meet legal obligations, manage risk, improve the website and communicate important service information. By using the service, you acknowledge that relevant information may be shared with service providers, payment partners, professional advisers or authorities where permitted or required.

Website availability and responsibility

The operator aims to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, network problems, device issues, third-party services, events outside reasonable control or other technical circumstances. You are responsible for your device, internet connection and security settings.

To the extent allowed by law, the operator is not responsible for losses caused by your failure to follow these terms, inaccurate information supplied by you, unauthorised use of your account, problems with your equipment or events outside the operator’s reasonable control. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.

Complaints and applicable law

If you have a question, transaction concern or complaint, use the support option made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, account details and transaction references where available. The operator may request further information and will assess complaints in accordance with its procedures and applicable requirements.

These terms are intended to operate in accordance with the laws and requirements that apply to the service and to your use of it. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. By continuing to use Dragonia Casino, you confirm that you have read, understood and accepted these Terms & Conditions.