Privacy Policy

This Privacy Policy explains how Dragonia Casino may collect, use, store and protect information about players who use our website and services. We aim to handle personal information fairly, transparently and securely. By visiting the website, creating an account or using our services, you acknowledge that your information may be handled as described below.

Dragonia Casino operates under a licence issued by the Anjouan Offshore Finance Authority (AOFA), licence reference ALSI-152406028-FI2. Player account data and financial transactions are protected by TLS-SSL encryption, and two-factor authentication is available on every account.

Information we may collect

When you browse the website, register an account or use casino services, we may handle information that identifies you or relates to your activity. The information collected depends on the services you use, the checks required and the choices you make. We only seek information that is reasonably connected with operating the website, meeting our obligations and providing support.

Account and identity details

This may include your name, date of birth, residential details, contact details, username, account preferences and information used to manage your player account. We may also record communications you send to support, service requests, responsible gambling enquiries and other information you choose to provide.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. This can include documents and details needed for identity checks, address checks, age checks and security reviews. Verification information is handled for the purposes for which it was collected and may be reviewed using appropriate checks and service providers.

Payment and transaction records

We may record deposits, withdrawals, wagers, wins, losses, bonuses where applicable, account balances and other transaction information. Payment details may be processed by payment providers or other specialist partners. We do not need to retain complete payment card information where it is not required for the service, although transaction records may still be kept for account administration, security, dispute handling and legal obligations.

Technical, device and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and referral information. We may also collect information about how you interact with the website, including error reports and security events.

We may use cookies and similar technologies to keep the website working, remember preferences, understand website usage, support security and improve the player experience. Some cookies may be placed by service providers that help us operate particular features. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality, account access or available features.

How we use information

Personal information may be used for the following purposes:

Creating, maintaining and administering your player account.
Providing casino services, processing transactions and displaying account activity.
Confirming identity, age and account ownership before or during use of relevant services.
Conducting anti-fraud, anti-money laundering, security and risk checks.
Detecting unusual activity, preventing abuse and protecting players, the website and service providers.
Responding to questions, complaints, technical issues and support requests.
Understanding how the website is used and improving its content, performance, security and accessibility.
Sending service messages, account notices and other communications needed to operate your account.
Sending marketing communications where permitted and where you have provided the required choice or consent. You can withdraw consent to marketing at any time.
Meeting applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
Establishing, exercising or defending legal rights, resolving disputes and enforcing website terms.

We may combine information from your account, website activity, transactions, verification checks and support interactions where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without a lawful basis or appropriate notice.

Sharing information

Information may be shared with service providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information appropriately and only for authorised purposes.

We may also disclose information where reasonably necessary to protect our rights, investigate suspected fraud or unlawful activity, respond to legal requests, comply with applicable obligations, or protect the safety and integrity of the website. If a business operation changes ownership or structure, information may be transferred as part of that change, subject to appropriate handling.

Some providers or recipients may handle information in locations outside Australia. Where this occurs, reasonable steps should be taken to protect the information and require appropriate privacy and security controls.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, verification procedures and staff or provider confidentiality requirements. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account information.

Personal information may be stored electronically and may be processed by us or by service providers supporting the website. Access is limited to people and providers who need the information for authorised business, operational, security or legal purposes. We aim to keep information accurate and take reasonable steps to correct information that is inaccurate or incomplete when this is brought to our attention.

We keep information only for as long as reasonably required for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. Information may also be retained where needed to resolve disputes, investigate fraud, enforce terms or protect legal rights.

When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our information-handling procedures. Closing an account does not necessarily result in the immediate deletion of every record connected with that account.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights relating to personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

To exercise these rights, or to ask a privacy question, contact support@dragoniacasino-online.click. Please explain your request clearly and provide enough information for us to identify your account and understand what you are seeking. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: tell us which information is inaccurate, out of date or incomplete and ask us to update it.
Deletion: ask us to delete your information where it is no longer needed or where deletion is otherwise available. Some records cannot be deleted immediately when they must be retained for legal, security or dispute-related reasons.
Marketing consent: withdraw your consent to marketing communications or use the unsubscribe option included in a marketing message. Service and account communications may still be sent where they are necessary to operate your account.

We will consider privacy requests fairly and respond within a reasonable timeframe. In some situations, we may need to refuse or limit a request where doing so is necessary to protect another person's privacy, prevent fraud, maintain account security, comply with legal obligations or preserve records that must be retained. If this applies, we will explain the reason where we are able to do so.

Updates to this policy

This Privacy Policy may be updated when our services, technology, information practices or legal requirements change. The current version will be made available on the website. We encourage players to review this page from time to time. Continuing to use the website after an update may indicate acceptance of the revised policy, subject to any rights that apply to you.

If you have concerns about how your information is handled, please contact us first using support@dragoniacasino-online.click so we can review the issue and provide assistance.